Privacy & Policy

Your Rights Relating To Your Personal Data

This Privacy Policy explains how Handy Auto Locks ("we", "us", or "our") collects, uses, and protects your personal data when you use our website and related services.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

6 Martins Hill Lane
CHRISTCHURCH
BH23 7NJ
United Kingdom
Email: steve.carkey@gmail.com
Telephone: 07967 624846

We are the data controller responsible for your personal data.

Info we collect

(a) Information you provide directly

When you interact with our website (for example, calling us), we may collect:

• Your name and contact details (email address, phone number, address).
• Vehicle information (registration number, make, model).
• Any information you include in messages or correspondence.

(b) Information we collect automatically

When you visit our website, we may collect:

• Your IP address and browser type.
• Pages you visit and actions you take on our site.
• Device information and approximate location.

(c) Information from third parties

We may receive limited data from third-party services, including:

• Google (for analytics or embedded map services).

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How We Use Your Personal Data?

We use your personal data to:

• Provide and manage your requested service or claims.
• Verify your identity and reduce fraud (for example secure OTP or SMS verification).
• Process and confirm secure payments online, through Stripe.
• Communicate with you about your enquiry, repair, claim or payment.
• Maintain business and regulatory records.
• Improve our website and customer experience.
• Comply with legal obligations.

We process personal data under the following lawful bases:

• Contractual necessity – to perform or prepare a contract (e.g. fulfilling a claim or payment).
• Consent – where you have given permission (e.g. for marketing or analytics).
• Legal obligation – to meet regulatory or accounting requirements.
• Legitimate interests – for site optimisation, fraud prevention, and internal administration.

We take appropriate security measures to protect your data from unauthorised access, disclosure, or loss. Access to your data is limited to authorised personnel only.

We do not sell, rent, or trade our data with third parties.

We keep personal data only as long as necessary to fulfil the purpose it was collected for or as required by law.

Typical retention periods:

• Claims and payment records: up to 7 years (for accounting and audit purposes).
• General enquiry details: up to 18 months.
• Analytics data retained according to your cookie consent preference